Delivery & Returns

Our delivery charges-

As of Friday 18th March 2022.

You may receive more than one delivery, You will only pay one delivery charge. Delivery areas/charges

You will be notified of the order progress via email, if you have registered you can also check your order status in your account under “My Orders”. All delivery’s sent using a tracked Service.

Returns, Lost & Damaged

Here’s the information on what happens should you wish to return an item, a delivery goes missing or arrives damaged.

  • Lost Parcel in the case that your delivery has not arrived we are unable to do anything for 10 working days for standard delivery and 5 working days for express delivery (from the dispatch date), these are set by the delivery partners we use and we have to allow this time to pass before we can contact them. Once your parcel has been confirmed by the delivery partner as lost we can arrange a replacement.
  • Damaged Parcel If a parcel arrives damaged, firstly take a photo of the parcel before opening. Check the contents and take more photographs, send us an email with the images and we will work with you to resolve this. We will decide to replace, partially refund or offer a store credit for the items depending on the type of damage. You must report a damaged delivery within 24 hours.
    If more than 24 hours has passed we may not be able to make a claim with the delivery partners, we will submit a claim with the delivery partner and get back to you once they have made a decision.
  • Changed Your Mind– If you change your mind, simply get in touch with us within 14 days of delivery. We will provide you with a return address to send the goods back, once received we will aim to refund you within 5 working days. Return postage is at your own cost and can not be reimbursed. This excludes any made to order items, if we make the item for you, you will see a note next to the item in your basket “on back order” this means we are making the item for you.
    Providing the goods are returned in a clean, unused and Resalable condition condition we will refund the full order amount minus our original postage costs from sending your order the refund will be sent to the same payment method you used when placing the order.
    If goods are returned damaged or appear to be used we may reject the refund or offer up to 50% of the order total as an account credit.
    We recommend sending items back to us using a tracked/insured service, if the returned delivery goes missing or arrives damaged which was not your fault, you will then need to make a claim with the delivery service you use. We can not refund you if a return goes missing or arrives damaged.

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