Delivery & Returns


Our Delivery Process & Charges

We offer FREE DELIVERY to LOCAL customers please see below!

You may receive more than one delivery, You will only pay one delivery charge.

You will be notified of the order progress via email, if you have registered you can also check your order status in your account under “My Orders”. All delivery’s sent using a tracked Service.
We have two FLAT RATE charges. Most orders cost us more to send than actually charged. If your order is very small it may fit through a letterbox and so could be cheaper to send, if this is the case we may partially refund your delivery charge to match the actual cost.

Please take note

Items that are marked “Available on backorder” or “Made To Order”. We need to make these items especially for you. Once they are ready your order will be sent. This is usually within 7 working days. Adding 7 working days to the following estimates.

Delivery Charges

We currently ship to mainland UK only.
Please Contact us if you would like to order if are not UK Mainland (Please include your delivery address).

Royal Mail Signed For 2nd Class– Delivery in 3-5 working days after dispatch.

Dispatched within 2-3 Working Days. Using a standard delivery method such as Royal Mail 2nd Class. Delivery is expected within 3-5 working days of dispatch.

  • Orders under 1KG £4
  • Orders over 1KG + Bulky items £5.99
  • FREE DELIVERY – Orders over £15 – Promotion Ends 31st October 2021

Still Waiting?

Please allow 8 working days to contact us about any issues.

Express – Delivery in 1-2 working days after dispatch.

Using an express delivery method such as Royal Mail 1st Class or a courier service such as APC or DPD. Delivery is expected within 1-2 working days of dispatch.

  • Orders under 1KG £5.99
  • Orders over 1KG + Bulky items £8.99

Still Waiting?

Please allow 4 working days to contact us about any issues.

Free Local Delivery

Minimum Spend of £8


Wrexham & Llangollen area only. This option will only show during checkout if your delivery address falls under these Postcodes – LL11, LL12, LL13, LL14 & LL20.

Free Local Delivery – Delivered within 21 days

Normally a lot sooner than 21 days.

To be able to offer this service completely free of charge, not only to save on our costs but to also be more environmentally friendly we will place your order on hold.
We will wait until we get a group of orders from local customers and deliver them all on the same day.

We do the Local Free Delivery ourselves. 
Unfortunately we can not take requests for specific times/days.

  1. When your order is ready – you will be sent a “Dispatched email”, this is a standard email sent to all customers.
    Your delivery day will be confirmed in a separate email.
  2. We will try to send you an email the evening before delivery, but this could be on the same day as the delivery.

If we can not leave your order we will re-attempt delivery the following week. We can only attempt delivery twice, please get in touch with us if you will not be home.


Returns

Here’s our returns process should you need to arrange a return.

  • If your Order arrives damaged we are happy to arrange replacement for those items, if a replacement is not available we will issue a refund or store credit. Any damaged deliveries must be reported to us within 24 hours of delivery.
  • If you change your mind, simply get in touch with us within 14 days of delivery. We will provide you with a return address to send the goods back, once received we will aim to refund you within 5 working days. Please note that return postage is at your own cost and can not be reimbursed. Providing the goods are returned in a clean, unused and Resalable condition condition we will refund the full order amount minus any postage costs. If goods are returned damaged or used we may reject the refund or refund up to 50% of the order total.