Delivery & Returns


Our Delivery Process & Charges

We offer FREE DELIVERY to LOCAL customers please see below!

You may receive more than one delivery, You will only pay one delivery charge.

Please take note
Items that are marked “Available on backorder” or “Made To Order”. We need to make these items especially for you. Once they are ready your order will be sent. This is usually within 7 working days. Adding 7 working days to the following estimates.

We currently ship to mainland UK, Northern Ireland & Ireland.
If your delivery address does not fall under the below, please Contact us with your address.

If your order is eligible for FREE Delivery you will need to select the Free Delivery option made available during checkout. Free Delivery may take longer to arrive.


You will be notified of the order progress via email, if you have registered you can also check your order status in your account under “My Orders”. All delivery’s sent using a tracked Service.


Free Local Delivery Info

Minimum Spend of £8


Wrexham & Llangollen area only. This option will only show during checkout if your delivery address falls under these Postcodes – LL11, LL12, LL13, LL14 & LL20.

To be able to offer this service completely free of charge, not only to save on our costs but to also be more environmentally friendly we will place your order on hold.
We will wait until we get a group of orders from local customers and deliver them all on the same day.

We do the Local Free Delivery ourselves. 
Unfortunately we can not take requests for specific times/days.

  1. When your order is ready – you will be sent a “Dispatched email”, this is a standard email sent to all customers.
    Your delivery day will be confirmed in a separate email.
  2. We will try to send you an email the evening before delivery, but this could be on the same day as the delivery.

If we can not leave your order we will re-attempt delivery the following week. We can only attempt delivery twice, please get in touch with us if you will not be home.


Returns

Here’s our returns process should you need to arrange a return.

  • If your Order arrives damaged we are happy to arrange replacement for those items, if a replacement is not available we will issue a refund or store credit. Any damaged deliveries must be reported to us within 24 hours of delivery.
  • If you change your mind, simply get in touch with us within 14 days of delivery. We will provide you with a return address to send the goods back, once received we will aim to refund you within 5 working days. Please note that return postage is at your own cost and can not be reimbursed. Providing the goods are returned in a clean, unused and Resalable condition condition we will refund the full order amount minus any postage costs. If goods are returned damaged or used we may reject the refund or refund up to 50% of the order total.