Important Info

Important Safety Advice • Insurance Details • Product Information • Legal Disclaimers

Please take the time to read this page carefully.

Important Safety info

Always inspect candles and burners before each use. check for cracks in any glass or ceramic, if any visible damage to glass or ceramic you may use it at your own risk.

Never leave a burner or candle unattended

Always place the oil burner on a heatproof mat and away from draughts

Never leave unattended when lit, and keep away from curtains

If flame becomes dangerous, Don’t Panic – to extinguish use a “damp” cloth. Do not try to carry the candle/burner to a safe place. Use a damp-wet cloth/towel to cover the whole item like a tent.

You should only burn a candle or burner for 4 hours

Burners should only be used with 4 hour Tealights. Especially Important for small burners. Things tend to go wrong when the tealight is too large for the burner.

Never light an empty burner

Never move a hot burner

If the flame becomes too large it should be extinguished, left to cool, and checked if the wick needs trimming.

Keep out of reach of children & pets

Avoid accidental knocks. (don’t keep it where it can easily be knocked over)

Keep the surrounding space clear, no overhanging items. It is a flame, it needs plenty of room. Close contact with other objects can cause a fire.

Store Wax Melts out of reach of Children & Pets. Some smell incredibly tempting to eat. If a child or pet accidentally eats a wax melt please seek urgent medical advice.

How To Use Wax Melts

Simply pop one Wax Melt in a Oil/Wax Burner, find a suitable place – somewhere out of reach of children and pets, somewhere you’re not going to accidentally knock it over. We also recommend using a heat mat, coaster, or plate – The burner will get hot and it could cause damage to some surfaces.

Place a Tealight Candle into the burner and light. For Large rooms or large Burners you may require two or more wax melts but we recommend you begin with one, if you decide to add more than one please ensure this will not cause the dish to overflow.
Once lit you will see the wax melt starting to melt within 1-2 minutes, burner size depending. Do Not Move A Lit Burner this is dangerous.

It is normal to see a vapour rise from the burner, this is not smoke.

Very rarely you may hear a small sizzling or popping noise and see visible bubbles like a pot of boiling water, although it may sound worrying, have you recently wiped/washed your burner? This normally happens when you have got moisture in the well of your burner. It usually goes away once the wax has warmed up fully, but it’s best to blow out and clean your burner again making sure it is completely dry before use as it can spit wax up out of the dish. This is tiny droplets of water that may have got in during cleaning, storing your wax melts in a damp place or keeping your burner next to a window that is prone to condensation. We can not be held liable for any damage caused by this. 

Please leave the burner to distinguish itself usually set by the type of tealight you’ve used (ie,4 hours). You can blow it out if needed but you must be extra careful not to blow the hot wax melt out of the dish, try to blow on the candle directly. Again Do Not Move the burner until the wax melt has set back to a solid form.

You may choose to re light the same wax melt again on another day but expect a weaker scent, for medium and large burners you can simply add another wax melt to the existing dish (make sure there is enough room in the dish, don’t let it overflow).

When wax has set hard, gently pop it out by using the corner of an old plastic card (for example an old bank card)! Simply put a little pressure on one edge and the wax pops out in a solid disc. OR After blowing out leave to cool slightly, just before it starts to solidify drop a couple of cotton wool balls to absorb the wax. Leave for a few more minutes to cool further and remove. Be careful it may still be hot.

Finally please dispose of responsibly. You can put the wax in your general waste. Some scents contain ingredients which are harmful to aquatic life. Having a fish tank and using the products is safe. Problems arise if the products enter the water, some people pour candle wax down the drain and this is very harmful to the environment.

Finally please dispose of responsibly. You can put the wax in your general waste. Some scents contain ingredients which are harmful to aquatic life. Having a fish tank and using the products is safe. Problems arise if the products enter the water, some people pour candle wax down the drain and this is very harmful to the environment.

Insurance

We are insured for Public and Products Liability – This means that our products are also insured. Covers our legal liability for compensation awarded to any claimant in connection with our business:

  •  For accidental injury to our customers, visitors, people we visit or members of the public
  •  For accidental damage to property 
  •  For accidental damage or injury caused by products supplied by us

Insurance Key Facts

  • ​​Policyholder: Cantraig Candles
  • Business: Candle retail
  • Policy number: 700611652
  • Insurer: UK Insurance Limited
  • Period of Insurance: From: 25 November 2020 To: 24 November 2021
  • Indemnity Limit Public Liability £1m – for a single occurrence
  • Products Liability £1m – during a single Period of Insurance
  • Territorial limits Anywhere in the UK, Channel Islands and the Isle of Man Public Liability Cover operates anywhere in the Territorial Limits during the Period of Insurance.
  • Products Liability Cover operates anywhere in the Territorial Limits during the Period of Insurance for any products supplied in or from Great Britain, Northern Ireland, the Channel Islands or the Isle of Man. 

Info On Our Products

All of our Homemade products are made at our family home in Wrexham, North Wales. We only use the finest ingredients available. From Vegan Wax and fragrances to Eco Packaging, we are always mindful of the environment. We have CLP information on all product descriptions and on all of our products. Our Candles are either in Reusable or Recyclable containers, our packaging has no plastics we use recycled brown paper and Bio-degradable mail bags. Our Ethos across our Homemade Range is Amazing Fragrances, Environmentally Friendly and Sustainability.

Why We Don’t Use Glitter/Mica or any DecorationsMost Wax Melt makers decorate their wax melts with sparkles, glitter, shimmers etc. We do not – We agree they do look beautiful but this goes against our ethos of only using Environmentally Friendly and Ethical products. You can also never be sure they are using plastic free decorations and heating plastic in a bowl of hot wax to us is a big No, there are plastic free versions but these have their own warnings on the suppliers website including “Long Term Repeated use may cause irritation to the respiratory system. Cough. Increased difficulty in breathing” – [Taken from the candle making suppliers data safety sheet for Candle Glitter & Mica powder – Ask for a copy from any reputable business and they will give you the data safety sheets] or see for yourself Check page two of this document.Another product used is Mica Powder – this is a natural substance but for us it has its negatives – The problem isn’t with mica powder itself but with how it’s sourced. Much of the mica powder found comes from two Indian states, Bihar and Jharkhand, they are also rampant with poverty, communities extremely vulnerable to child labour. Not so beautiful any more are they. We refuse to use them to make our products look good to increase our sales. Click this Link to External source We hope you agree! 

We can confirm that All Oils used in our products have not been tested or retested for cosmetic purposes on animals by or on behalf of our company or our suppliers. We can also confirm that all the oils and waxes are suitable for Vegans, Ethically Sourced and from reliable sources.

Candles

Our Candles will either be Cold Throw or Hot Throw, please see the product description. To achieve the Hot or Cold Throw we have to use different wicks and waxes. Cold Throw candles are mainly for decorative purposes, giving your room a lovely ambience of flickering light perfect to use alongside our wax melts.

Wax Melts

All our wax melts are Hot Throw. They smell strong both Cold & Hot. Wax melts are intended to be used once or twice each, allowing you to switch and change scents on a daily basis! Having the same scent everyday your brain will automatically ignore the scent, think of it like having a plug in air freshener you forget its even there until a guest comes in and comments on the smell, you have been around the same smell day in day out, and its now unnoticeable to you. Wax melts are perfect for combating this, you simply switch up the scent as often as you like. You will always smell those amazing scents!

Legal disclaimers

Burning any candles or oil burners irrespective of the brand – always come with the risk of fire, you should never leave it unattended, we can not be held liable when you choose to light a candle or oil burner and you have not followed the safety advice. We are confident in our products and we have done extensive safety checks, like all responsible candle retailers all of our products are insured with product liability insurance should something go wrong. This Product Liability Insurance is valued at £1MILLION, this covers accidental damage to your property or injury caused by our products IF you have followed safety advice.  

We follow the CLP Regulations carefully (CLP – regulating household products).

Privacy Policy

We will not share your data or information with anyone other than required to provide you a service. Our website and your data are encrypted. We do not hold any payment information for any customer/transaction. 

For Account and Ordering. 

  • Full Name – Given to the delivery service used.
  • E-mail – To Send you order updates, Product review emails* & Newsletters* -May also given to the delivery service.
  • Address – Given to the delivery service used.
  • Phone number (optional) – If given we may use this to contact you regarding orders.

* Review emails and or Newsletters – you are asked for consent when creating an account/order. You can opt out of these at any time by contacting us.

Live Chat – Powered by SmartSupp – We are the ones on the other side of the live chat. You do not need to enter any details to start a Live Chat, If we are offline you can use the chat box to leave us a message, to use the offline service you will be asked for your name and email. 

  • We are the “Data Controller” and the “Data Processor” is Smartsupp.  Details about Smartsupp can be found here.
  • The Chat Transcript will be held on file for 14 days. This is for both us and you the customer to see recent conversation history. After 14 days the chat transcript will be deleted.

​Cookies – What are they? & How we use them.

First, and contrary to popular belief, cookies are NOT programs. They don’t do anything at all. They are simple ’text files’ which you can read using the Notebook program on your own PC. Typically, they contain two pieces of information: a site name and unique user ID.

When you visit any website that uses cookies for the first time, a cookie is downloaded onto your PC. The next time you visit that site, your PC checks to see if it has a cookie that is relevant (that is, one containing the site name) and sends the information contained in that cookie back to the site.

Our site then ’knows’ that you have been here before, and in some cases, tailors what pops up on screen to take account of that fact. For instance, Our Live Chat, it will know if its your first ever visitr to the site and will send you a little welcome message.

Some cookies are more sophisticated. They might record how long you spend on each page on a site, what links you click.

The role of cookies is beneficial to you, making your interaction with frequently-visited areas of the site smoother – for no extra effort on your part. Without cookies, online shopping would be much harder.

We do not store any personal data in cookies. We also use third-party cookies from Trustpilot, you can find information from Trustpilot here (opens a new window)

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‘Cantraig Candles’ Organisation Privacy Notice 

Our contact details  

Name: Cantraig Candles 

Address: Wrexham 

Phone Number:n/a 

E-mail: contact-us@cantraigcandles.co.uk 

What type of information we have  

We currently collect and process the following information: 

  • Personal contact information, contacts and characteristics (for example, name, address, email and other contact details you gave during order/registration) 

How we get the information and why we have it 

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

  • Creating an order or account 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:  

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us. 

(b) We have a contractual obligation. 

(c) We have a legal obligation. 

(d) We have a vital interest. 

(e) We need it to perform a public task. 

(f) We have a legitimate interest. 

What we do with the information we have 

We use the information that you have given us in order to process orders and contact you relating to future, current or prior orders. 

We may share this information only with our delivery agents. 

How we store your information  

Your information is securely stored on an encrypted database held by FastHosts, they can not see or use your information as it is encrypted.  

We keep order details for 5 years. We will then dispose your information. 

Your data protection rights 

Under data protection law, you have rights including: 

Your right of access – You have the right to ask us for copies of your personal information.  

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.  

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.  

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances. 

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us via email if you wish to make a request. 

How to complain 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:             

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Helpline number: 0303 123 1113